As financial institutions vie for the business of younger generations, they have found that these audiences have entirely different priorities and expectations when it comes to selecting their bank. This includes expecting their bank to be up-to-date technologically, and to provide the support they need to bank their way.
Embracing this technological transformation can make all the difference when it comes to engaging with and securing a solid audience among millennial and Gen Z customers. But what makes a bank tech-savvy? What can banks do to stay ahead of the technological curve and transform the customer experience?
Equity Bank has the answer. Below are just a few of the ways that Equity Bank has adapted technologically to exceed customer expectations and deliver first-class service.
Updated Digital Banking
Digital banking isone of the most important factors to consider when trying to win a wider audience. According to some studies, over half of Gen Z respondents wouldn’t even consider banking with an FI that didn’t offer it.
But simply adding digital banking capabilities isn’t enough. If the service isn’t robust, or is poorly optimized, then it’s hardly worth having in the first place. That’s why Equity Bank made sure to empower customers with a digital banking experience that gives them more flexibility and freedom. Here are just a few of the things you can do with Equity Bank’s digital banking platform:
Bill Pay
Never pay late fees again. Equity Bank allows you to set up payments with a single click, saving you time and money.
Paperless Statements
Keep track of your finances. View long-term account info and always have statements on hand.
Budgeting Tools
Equity Bank allows you to link to other budgeting tool applications to make managing your finances easier.
Link Your Business
Equity Bank also offers digital banking for small business accounts, giving you the flexibility to manage treasury services and loans all from the comfort of your office.
Sign up with Equity Bank now and see how different digital banking can be.
Enhanced Online Service
A big part of the modern FI’s customer experience is ensuring that their online experience is informative and intuitive. You shouldn’t spend hours scouring webpages for the information you need; it should be easy to find and easy to understand.
Equity Bank strives to give our customers the absolute best in online services. You can browse credit card options, open accounts, apply for small business loans, schedule appointments, and so much more, all with the click of a button. No hassle, no wait.
Our goal is simple: to put all the financial products and services you need within reach.
Modernized On-Site Technology
Equity Bank is also in the process of transforming technology at each branch location to better suit the needs of Missourians and their neighbors. One of the most exciting updates in some time is the addition of new ITM technology, which blends the in-branch experience with the convenience of drive-up service. Simply push a button, and a live video teller will assist you with whatever you need, all from the comfort of your vehicle.
Need an account update? Have a question about loan status? Need to make a deposit for your small business? No worries. You can do it all without waiting in line or sacrificing your time. Simply drive up and an expert Equity Bank team member will help you get it done.
Find your nearest Equity Bank ITM.
Transforming the Customer Experience
Equity Bank has always sought to stay true to our roots, providing the level of service you’d expect from a community bank while offering the products and convenience modern customers need. Adding technological capabilities is our way of doing just that.
If you’re looking to bank with a financial institution that takes pride in its community and is committed to bringing the best technology to its customers, visit us online or find your local Equity Bank and become a member today.