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We have received reports of customers receiving calls from a spoofed Equity Bank number. If you receive a call, simply hang up and call your local bank or our Customer Care Center at 888-733-5041. Find helpful information at equitybank.com/fraud-prevention/

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Reminder: Car Rentals and Debit Cards

As a reminder, for enhanced security for our customers, we do not permit debit card use for car rental transactions.

When leasing a car from a rental agency, we encourage our customers to utilize a credit card for an added layer of security and warding off fraud attempts. When using a debit card, the agency will usually complete a pre-authorization above the agreed-upon rental amount as a security deposit. This holds up the funds available in the customers checking account until the car is returned. By utilizing a credit card for the rental and in the event of inaccurate or fraudulent charges, no immediate funds will be held while the dispute is investigated. For questions, please contact our Customer Care team directly at (888) 733-5041.

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